31 Mar
Posted by ProCOM
on March 31, 2008 – 3:21 am - 177 views
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It can be very confusing trying to figure out exactly what you need to do and buy in order to get going in ecommerce. There are a myriad of products out there that are quite different in prices, ranging from free to thousands of dollars and all of them claim to be the only way to really earn any money in ecommerce! While these products and information packages might be very useful, the reality is that you don’t have to buy a huge pile of things just to get started. That can come later, once you are established. So let’s take a look at just what you do need.
For any ecommerce venture, you will need a web presence. That generally means a website or possibly a blog where you can promote and sell your product. Ecommerce is all about selling, so you will need to design your website specifically for selling. That might mean hiring a good copywriter, especially if you aren’t a great writer yourself. This is no time to skimp on quality.
Obviously, in order to sell, you also need a product! The best products for ecommerce are information products like reports and e-books that can be easily and rapidly accessed online once the buyer has paid for them. You don’t even need to write or create your own product, you can get one that has resell rights and simply turn around and sell it to your own customers.
The disadvantage to selling someone else’s product in your ecommerce business is that you are not the only vendor, so if you are able to write your own e-book or develop your own product, you will have a leg up on the competition. If need be, you can hire a freelancer through a bidding site to do the work for you. This may cost a bit more, but you will end up with a higher quality product.
Once you have your product and your ecommerce website designed to sell that product, all you are missing is customers. You will need to build your traffic in order to sell your product. This can be done in a variety of ways, including free promotion such as article marketing and banner exchanges and paid methods like Adwords and the like. In general, the free methods work, but tend to bring in a trickle of visitors. If you have the budget, paid marketing is the only way to go! Take out a couple of Adwords ads and pay for a banner campaign or two and you will soon be swamped with visitors.
The last step in building your ecommerce business is to develop repeat sales. You will need to set up a mailing list, which is relatively easy. Sign up with an auto responder and have it collect people’s email addresses when they purchase your product. They will have to enter their email address in order to download the e-book or whatever it is that you are selling. Later, when you expand your product line, you can send them a notice letting them know that you have new products that they might be interested in.
These are the only things you really actually need in order to start in ecommerce. Anything else can be considered extra and a luxury. Ecommerce can be developed slowly as you have the time and money to do so.
Convincing your prospects to purchase from you is a hard job, but have you ever thought that you’re making the process twice as difficult for both parties if your prospects are convinced but don’t know how to buy from you? No matter how good you are at convincing your prospects, they won’t buy if they find the process cumbersome.
First, you will want to check that people can find your order form easily and hassle-free. You can write a clear, concise paragraph to direct your prospects to your order form so that you can minimize the chances of them getting lost. You can also reduce the chances of losing prospects by putting a prominent link to your order page from every other page on your site.
Also, do you offer multiple payment options? Some people may feel comfortable paying via Paypal, some may only want to pay with their credit card and others might want to send a cheque. The more options you offer, the better your chances of covering your prospects’ desired payment method. After all, it wouldn’t make any sense to sell hard to a prospect only to find that they won’t be able to pay you when they want to.
On the other hand, you will want to prove that you are a credible merchant. Is your order form secured using encryption technology? You would want to look into SSL for this. You can also offer a money back guarantee so that people will feel confident about buying from you. How about after sales support? Who do they contact when they have problems after purchasing?
Alternatively, you can add customer testimonials, your contact information, address, and so on to boost your prospects’ confidence. Make them feel safe about buying something from you, a total stranger to them on the other end of the Internet.
As a conclusion, it would be very pitiful if you sold hard and sold well to a prospect and something goes wrong when he or she is ready to pay. Eliminate any chances of that to maximize your profits!